From: STEVE GUILFORD
Sent: 24 June 2013 20:19
Subject: Omega repair
Hi Martin – I would like to thank you for the superb repair you carried out to my Omega Deville watch. It’s hard to believe the watch is 28 years old, it looks as new after the service and repair.
The service received from your staff and yourself can only be described as faultless. I would not hesitate to recommend you services to anyone seeking a quality repair to their watch. It’s rare to find such a professional and honest service these days.
Got my rolex watch this morning thank you. Already got it on. Thank you for the very professional service given by yourself and your wife.
I will have no hesitation recommending you to anyone looking for a jeweller/watch repairer and also coming back to you again when my watch stops (as it will again!!).
From: may quigley
Sent: 06 May 2013 11:47
Subject: Barometer repair
My partner and I visited you on Saturday after being recommended by McLean’s Jewellers Dumbarton.
We are both grateful for the fact that you spent so much time working on the barometer and then not to charge
for your time was truly exceptional and very much appreciated.
We plan to visit you again with the clock we mentioned
May and John
From: Judy Adams
Sent: 08 January 2013 12:41
Subject: Re: ref repair no. 68632
Dear Martin, just thought I would email you about the Omega Seamaster which you refurbished for my husband. I collected it from you in July and we (my daughter Victoria) and I gave it to him when we were together in August. He seemed pleased. Then about a week later he told me how delighted he is to have the watch back and working. He loves it!! Thank you so much. No need to reply – just a little feedback for you.
Regards, Judy Adams
rom: Andrew Edmonds
Sent: 11 December 2012 12:24
Subject: RE: Repair ref 71895
Watch arrived ok – fits perfectly – excellent job well done – perfect service.
From: Peter Turner
Sent: 06 December 2012 15:02
Subject: RE: Repair ref 71688
Hi Martin & Gail,
I have been a little hectic over the last couple of days so sorry for the small delay; I received the watch safely on Tuesday and it has been working nicely.
Thanks very much for the service, both for the watch and the general way you have handled the job. Hopefully, I won’t need your help for another few years but I will be very happy to use Martin’s of Glasgow again and refer others to you.
T LAURIE <tlaurie197@******com>
Many thanks for drying out my Rolex, re-sealing and pressure testing to 100m. The cost ? A pleasant surprise ! You would never get this personal, honest service from any of the “big” names.
Feel free to add this e-mail to your testimonial page.
Merry Christmas Tom
From: Ted Marshman
Sent: 27 November 2012 15:44
Subject: Re: Repair ref 70740
Sorry for the delay in contacting you,but I need to thank you for the excellent
Repair you carried out on my old Omega ladies watch.It was worth the wait.
Thank you once again. Regards Ted Marshman.
Just a quick note to say thank you for the fantastic work that your undertook on my Omega Ladymatic.
As with all my watches that I bring to you, the watch was in the hands of a professional who always provides impartial advice, and I know that I am dealing with a knowledgeable company. The price and quality of service is matched by no other shop that I have dealt with and I trust no one else with my collection of omega, tag, breitling and longines watches.
I will always come to martins jewellers in the future
From: Alan McKeeman
Sent: 16 October 2012 14:49
Subject: Re: Repair ref 71298
Watch safely received this morning. Thanks very much for your excellent and efficient service. I found the whole process faultless with communication being second to none. It’s important to have a high level of trust when you mail an expensive personal item to someone you have never met, let alone, even spoken with. My watch came back like new and I’ll definitely use your service again should the need arise!
John McCreadie <john@blairatholl*******.co.uk>
Got the Omega back today, absolutely delighted with the result.
From: Michael Bradshaw
Sent: 16 October 2012 12:34
Subject: FW: Repair ref 70413
Good morning Martin
My watch was delivered a couple of hours ago. I’m delighted – its like having a new watch!
Thank you once again.
From: Charles Cruickshank
Sent: 02 October 2012 15:46
Subject: Repair No.71185
Watch arrives as predicted. Very pleased with your style and service.
C. B. CRUICKSHANK.
From: Neil Cortmann
Sent: 13 September 2012 14:38
Subject: Re: Repair ref 70084
I received my watch in the post yesterday, thanks very much. It’s looking really good.
I have another couple of Tag watches, so will know where to send them for repairs, refurb etc.
From: Roger Weldhen
Sent: 06 September 2012 10:53
Subject: RE: Repair ref 69888
I’ve just been to the Post Office to collect the watch. It looks magnificent – a much happier watch to that which was sent to you for restoration! My thanks and appreciation for the time and obvious care you have given to this task. It was an expensive business but for me it was money very well spent. I will have no hesitation in recommending you to friends and family. I will use you for the watch’s routine servicing in future. Once again many thanks.
My best wishes,
P please consider the environment before printing this e-mail
Full Name: John McAuley
Comments: I would like to thank Martins for their prompt and professional service given to myself and other family members, your servivce was found to honest and trustwothy and sadly thats an atribute which is dying away gradually these days. Will definently use your services again. Mr J.McAuley
From: ANDRIOTIS DIMITRIS
Sent: 22 August 2012 14:45
Subject: RE: Repair ref 69017
I would like to thank you for the great job done.
Sorry I did mean to send this earlier,
Thanks for returning my watch in perfect working order; it looks fabulous especially with the wonderful black strap.
Well worth the wait, a brilliant job
From: John Pridgeon
Sent: 27 June 2012 12:03
Subject: RE: Repair ref 70204
I would choose to work with an independent who cares v one of the big players any time. This is both for the better quality personal service one usually receives and being loyal to my wallet, lower costs. I thank you and the team at Martins for the great personal service received. The process of having my Omega watch battery replaced by Martins has been very straightforward with excellent communications and updates along the way. The price was very competitive, the watch was repaired and returned within the agreed timescales. I wouldn’t hesitate to use again and also to recommend to others.
Just to say thank you for my ring received today. I was very pleased with the result, and much appreciated your help in deciding what to choose.
Just to say I got the watch safely on Friday. It is keeping better time than it ever has; the small fibre it had on the face after the service has also been removed
Many thanks for such a prompt turnaround; a happy customer here
I received my Tag Heuer Formula 1 back today. After 24 years of tough daily use It’s hard to believe it’s the same watch. It looks like new! I’ve been very impressed with your professional service, from making initial contact regarding the repair to getting the repaired watch back. Costs were made clear throughout, with no hidden extras, and I have no hesitation in recommending your business to others.
This is the first chance to thank you and your team for the excellent job you did on my
Omega seamaster Deville.
Thank you again.
I will be contacting you again as I now have the watch bug, and have another omega to be serviced.
From: Diane Hardiman
Sent: 02 May 2012 12:31
Subject: Re: Repair ref 6956
Hello Martin & Gail,
I will send a couple of pics of my husbands ‘Rolex’??? in a couple of days, when I have finally taken a photo that shows it properly!!
Once again a huge “THANK YOU”
Sent: 18 April 2012 15:04
Subject: My Rolex
From: Andy Robinson
Sent: 04 April 2012 12:39
Subject: watch repair
I would just like to let you know how very delighted I am with the repair and service you
carried out on my Breitling watch, and will not hesitate in using your services again or
recommending you to my friends and family.
Once again many thanks.
Hi Martin Hi Gail,
Well this just gets better ! Not only do I have my wonderful time piece back on my wrist, I have now acquired a new name; Bennie. I best inform my Wife, HMRC and the DVLA and a host of others ‘post haste’.
Furthermore, if you wish to use my comments on your testimonial page, I would be delighted. It was, in fact, your testimonial page that that tipped the scales in your favour when I first began searching for a reliable repairer. You have the unique ability to make your customers feel that they are the only ones. That you are their own personal watch repairer.
The watch has just arrived back, and we just wanted to say thank you for the excellent service your team has provided.
I received my watch today and it’s great to have it back, and looking so good! Thanks for your help, it is much appreciated.
Hi Gail, Cartier safely returned, very happy with strap. Many thanks.
Thank you for repairing and cleaning my old Omega Seamaster. It arrived in the post today, as you said it would, and once opened from your considerable packaging to ensure its safe transit I was absolutely delighted to see my old watch restored to its former glory and which was also spot on with regard to time.
From the first point of contact with you, after I found you on the internet, everything has gone extremely smoothly and exactly as you said it would. You should feel very proud of the service you provide to customers. Thanks once again for all that you have done.
Just a quick e-mail to say thank you for your efficient service. I’ve had the watch back a couple of days now and it’s keeping perfect time. I feel I have got very good value for money compared to sending it back to the manufacturer and I will be recommending you to my family and friends.
Just thought I would drop you a quick email to say that I have received my Breitling watch back and thankyou for your prompt and professional service.
Thank you so much Martin, John has done a fabulous piece of work -he has even managed to capture the position of the cowrie shells! I am almost certain to order a seal engraving with a cushion mount ring from you in the future but I have also sent a photo example off to Gabon to see what my relatives there think of this smashing piece of work.
Just to say, nice to finally meet you.
I had to write as I am absolutely delighted with the way my watch has turned out, it is stunning.
Thanks for your help, I’ll be recommending you without a doubt.
Just a quick note to thank you for the watch repair/service. The watch is now running perfectly, better than I’ve ever known. You must have spent a fair bit of time setting and running it to achieve such accuracy. Thanks again, I will no doubt use your excellent service again in future.
Just to say I returned home today after being away all week, to be reunited with my Omega, which had arrived safely. It looks wonderful, brings back good memories and I feel rejuvenated too. Very many thanks for doing this worthwhile work to such a high standard. Thanks also for the strap ; very smart!
Just a quick note to say many thanks to yourselves and your watchmaker for the work done to my Camaro which arrived at 9-30am this morning.
I am very pleased with your service especially when parts for this watch are difficult to come by.
Watch on my desk when I came into work this morning. Excellent service, thank you.
Just a short note to thank you very much for the repair carried out on my Breitling. As promised I received the watch back the day after you despatched it. It’s been keeping perfect time ever since.
Once again, many thanks for your efficient and friendly service, when/if the need arises again I will certainly be using services again.
Would just like to thank you very much for replacing my bezel on my tag f1 and cleaning the watch. Excellent work and very reasonably priced .
I landed from KL exactly 4 hours ago, and the Rolex is in my hands. It is stunning! I am absolutely thrilled with the outcome and wish to express my gratitude and appreciation to you and your team for a great job. The dial in particular has turned out brilliantly – I can’t believe the detail I can now see in the second hand pointer divisions.
Thank you so much for superb service. I have my watch back on my wrist inside a week when the local jewellers told me it would have to go to Switzerland, would cost over £100 AND take 6 – 8 WEEKS!! Because they couldn’t guarantee that it would still be water-resistant, they also claimed that in 90% of cases it wouldn’t be water-resistant after a battery change so their advice would be to send it away. Thank heavens I have found you at long last.
Just to say my lovely vintage Mappin & Webb watch, (all shiny and clean!) arrived back safe and to say thank you once again for your time, your great skill and wonderful service. It is very much appreciated.
Just wanted to drop you a not to thank you for the watch today. I’m really pleased with it and am sure my parents will be to.
Thank you so very much for carrying out the service on my Submariner. A more professional operation would, I imagine, be hard to find… I am chuffed to bits now I have my time piece back. Thank you once again.