Choosing a Rolex Watch Repair Centre

Key Questions to Ask a Rolex Watch Repair Centre

Before you go ahead and request a repair, you need to make sure you can trust the Rolex watch repair centre you’re considering – this is one of your most valuable timepieces after all.

In this blog, we will provide you with some guidelines that will help you choose the right horologist for the job.

Choosing the Right Rolex Watch Repair Centre

To help you feel more comfortable with the watch repair centre you choose, there are a few key questions you should ask first.

  • How long have you been in business? How long a business has been running is an indicator of how good its repair services are. It also helps to do a bit of your own research. Do they display any customer testimonials on their site? What about social media – what are customers saying there?
  • What Rolex-specific training do you have? You do require specific skills to be able to repair a Rolex, so ask about training and certifications. It’s much easier to decide on a repair centre when you know they have the necessary skills, knowledge, and equipment to carry out any repairs safely.
  • How is my watch protected while it is with you? If a repair centre doesn’t mention how they protect your watch while it’s in their possession, it’s best to ask. Reputable repair centres generally have insurance and other safety measures in place should your watch need to stay in the store overnight.
  • How long will my repairs or service take? The more you know what to expect, the more peace of mind you have. What’s more, knowing how long the repairs will take means you know when you can wear your timepiece again. Keep in mind that new issues you weren’t aware of might crop up, so have realistic expectations when it comes to your repair timeline.

Where to Start Your Search for a Rolex Watch Repair Centre

Google is always the ideal place to start your search for a Rolex watch repair centre. Once you have a list of potential places in your area, you can begin narrowing down your search by looking at each centre’s website and their social media pages.

It’s recommended that you compare at least two repair shops using the above questions before you make a final decision.

At Martins of Glasgow, Rolex servicing is carried out by Graham, our Rolex accredited watchmaker & colleague. Graham is known as one of the best Rolex “refinishers” within the UK and has worked with most Rolex models, both vintage and contemporary.

You can schedule your repairs with Martin or Gail on 0141 946 6333.